Last updated: 30 September 2026

Pioneer Valley Media respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Pioneer Valley Media collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry, or engage our photography services.

1. Information we collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Wedding date

• Wedding venue or location

• Information about your photography requirements

• Information you provide when making an enquiry or booking

• Billing and payment information where required for our services

• Information you voluntarily provide through our website, contact forms, social media or other communication channels

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and pages visited. This information may be collected through cookies or website analytics services.

2. How we collect information

We may collect personal information when you:

• Submit an enquiry through our website

• Submit a lead form through Facebook or Instagram

• Contact us by email, phone or social media

• Make a booking

• Enter into an agreement with Pioneer Valley Media

• Visit or interact with our website

Where you submit information through a third-party platform such as Facebook or Instagram, that platform may also collect and process your information according to its own privacy policy.

3. How we use your information

We use personal information for purposes including:

• Responding to enquiries

• Checking photography availability

• Providing quotes, pricing and package information

• Communicating with you about your enquiry or booking

• Providing photography services

• Managing bookings and client relationships

• Processing payments and invoices

• Maintaining business records

• Improving our website and services

• Meeting legal and accounting obligations

We will not sell your personal information.

We will not use information submitted through a wedding enquiry to send unrelated marketing communications unless you have separately consented to receive those communications or we are otherwise permitted to do so under applicable law.

4. Information shared with third parties

We may use third-party service providers to operate our business and provide our services. These may include providers used for:

• Website hosting

• Online galleries and image delivery

• Client management and booking

• Accounting and invoicing

• Payment processing

• Email and communications

• Website analytics

• Advertising and lead generation

These providers may process personal information on our behalf and may have their own privacy policies and terms.

We may also disclose information where required or authorised by law.

5. Facebook and Instagram enquiries

If you submit an enquiry through a Facebook or Instagram lead form, the information you provide will be provided to Pioneer Valley Media so that we can respond to your enquiry.

We may use that information to:

• Contact you about your wedding photography enquiry

• Check availability

• Provide pricing and package information

• Discuss your photography requirements

• Arrange a booking if you choose to proceed

Your information will not be sold to third parties.

6. Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

Personal information may be stored electronically using third-party services. Some of these services may store or process information outside Australia.

No method of electronic storage or transmission can be guaranteed to be completely secure.

7. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and financial records, or where required by law.

Information that is no longer required may be securely deleted or destroyed where reasonably practicable.

8. Accessing or correcting your information

You may contact Pioneer Valley Media to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing such a request.

9. Cookies and analytics

Our website may use cookies and similar technologies to provide functionality, understand website usage and improve our services.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.

You can adjust your browser settings to control cookies, although disabling certain cookies may affect website functionality.

10. Photography and client images

Photographs taken by Pioneer Valley Media may contain identifiable individuals and are treated as personal information where applicable.

We will use client photographs for portfolio, website, social media or promotional purposes only where we have the appropriate permission or other lawful basis to do so.

You may contact us if you have questions about the use of photographs featuring you or members of your wedding party.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on this website with the date of the latest update.

12. Contact

If you have questions about this Privacy Policy or how Pioneer Valley Media handles your personal information, please contact:

Pioneer Valley Media
Email: eamonn@pioneervalleymedia.com.au
Website: pioneervalleymedia.com.au